Privacy Policy

1. Introduction

For any purchases made, the terms “Realm Scents,” “we,” “us,” or “our” refer to Realm Scents FZE.

This Privacy Policy explains in detail the types of personal data we may collect when you interact with us, how we store and protect that data, and how it is used.

We understand this is a lengthy document, but we believe it’s important for you to be fully informed about how we handle your data and your rights regarding it.
If you have any questions after reviewing this policy, please don’t hesitate to contact us.

Acceptance of This Privacy Policy

By using our website (whether or not you register or create an account), you acknowledge and accept the terms outlined in this Privacy Policy, as well as our Terms and Conditions and Refund Policy (together referred to as the “Agreement”).

If you do not agree with any part of this Agreement, your sole course of action is to discontinue using or visiting our website.
By continuing to use the website, you consent to your personal data being transferred to and processed by us, including in the country where our servers are hosted.

Consent

By accessing and using our website, you agree to this Privacy Policy and to all terms contained within the Agreement, including limitations of liability, arbitration, and refund policies.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time, without prior notice. Any revisions will take effect immediately upon being posted on our website. Continued use of the website following such updates constitutes your acceptance of those changes.

You acknowledge that Realm Scents FZE shall not be responsible for any loss or damages resulting from your use of our website, products, or services, or from unauthorized use of information disclosed through the website.

2. Legal Basis for Processing Personal Data

The law permits companies to collect and process personal data under specific conditions, including:

• Contractual Obligations:
  When necessary to fulfill an order or provide services, e.g., collecting your address for delivery and sharing it with couriers.
• Legal Compliance:
  If required by law, we may share information—such as details related to fraud—with relevant authorities.
• Legitimate Interests:
  In certain cases, we process your data to pursue legitimate business interests in ways that do not override your rights or freedoms. For example, using purchase history to tailor offers or analyzing trends to improve products and services.

3. How We Collect Your Data

You provide most of the data we collect directly. We gather data when you:

• Register online or place an order.
• Complete surveys or provide feedback.
• Interact with us via email or social media.
• Use our website (via cookies).
• Engage with third-party data providers or publicly available data sources.

4. When We Collect Personal Data

We collect your personal data in various ways, including:

• When you visit our website and make purchases (with or without an account).
• When you contact us with queries or feedback.
• When you engage with us on social media.
• When you complete surveys, reviews, or forms.
• When third parties share your information with us (with your consent).
• When you visit our stores, where CCTV systems are in place for security purposes.

5. Types of Personal Data Collected

We may collect:

• Name, gender, date of birth, email, phone number, and billing/delivery address.
• Login credentials (encrypted), order details, and purchase history.
• Notes from customer service interactions.
• Technical data such as browser type, IP address, and session information.
• Encrypted payment details.
• Social media usernames (if you contact us through those platforms).
• CCTV footage from in-store visits.

6. Security – How We Store Your Data

We take all reasonable measures to ensure your data remains secure. All non-financial information is stored on secure servers with safeguards against unauthorized access.

While we strive to protect your data, transmission over the internet is never completely secure. Any transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorized access.

7. How and Why We Use Your Data

We use your personal data to enhance your experience with Realm Scents, in line with data privacy laws and legitimate business interests. This includes:

• Order Processing: To process and deliver your purchases.
• Customer Support: To handle queries, refunds, and complaints.
• Fraud Prevention: To protect against unauthorized activities and maintain security.
• Payment Processing: To verify transactions and prevent fraud.
• Marketing (With Consent): To send product updates, offers, and promotions.
• Legal Obligations: To comply with applicable regulations or court orders.
• System Improvement: To develop and refine our website and services.
• Data Combination: To personalize offers and marketing.

We may share limited data with payment processors, banks, and shipping providers as required for transactions.
We may also disclose data in cases of mergers, acquisitions, or legal obligations.

Advertising:
We may work with third-party advertisers who use cookies or similar technologies to display relevant ads.

Content Posting:
Any content you post on our website or social media may be publicly visible. Please exercise discretion.

Security Limitation:
While we use appropriate safeguards, we cannot guarantee absolute data security. Avoid sending sensitive data such as credit card details via email or text.

8. What We Don’t Do

●     We do not sell, rent, or distribute your personal data to unauthorized third parties.

●     We do not store your credit card information. Payments are processed through secure third-party gateways.

9. How We Protect Your Data

We apply strict security measures, both technical and administrative, to safeguard your personal data.

10. Who We Share Data With

We only share your information with trusted third parties, such as couriers or fraud management systems, and only as necessary. These partners:

• Receive only the data required for their specific purpose.
• Must comply with data protection agreements.
• Must delete or anonymize data once their services end.

11. Use of Cookies and Tracking

Our website uses cookies to improve your browsing experience by analyzing web traffic and preferences. You can decline cookies via your browser, but this may limit site functionality.

We may also collect:

●     IP addresses (standard internet practice).

●     Location data (via device settings or IP).

This information helps us optimize website performance and personalize your experience.

12. Where Your Data May Be Processed

Your data may be shared with employees or trusted partners globally for operational purposes such as order fulfillment or marketing.
We ensure all transfers comply with applicable data protection laws and uphold the principles of this policy.

13. Your Rights Over Your Data

You have the right to:

• Request access to your personal data.
• Request correction or deletion of inaccurate or outdated data.
• Withdraw consent at any time.
• Object to processing based on legitimate interests.
• Stop direct marketing communications.

To exercise your rights, contact us at vivek@realmscents.ae. We may request identity verification before fulfilling your request.

If we decline a request, we will explain the reasons.